Penalties and bans
What gets you penalized, what happens to your balance and how to ask for a ban review.
Updated on November 1, 20261 min read3 reads
Goals
After this tutorial you will be able to:
- Know the penalties
- Understand what happens to your balance
- Know how to ask for a review
Penalties range from a warning to a permanent ban. The team weighs severity, repeat offenses and the player's history.
Types of penalty
Warning: recorded on the account. It's removed automatically after 60 days.
Forfeit (W.O.): a loss in the match.
Balance block: temporary, during a review.
Ban: has no expiry.
What happens to banned players
They can't join queues or matches.
They can't withdraw, deposit or transfer.
They don't receive wins, prizes or balance bonuses.
Their balance stays frozen until a possible unban.
They can't verify games.
What gets you penalized
Cheats, exploits or any unfair advantage.
Fixing a result or throwing a match (win trade).
Racism, discrimination, hate speech and serious insults, in some cases even outside the server.
False proof or a report made to harm someone.
Using an alternate account or sharing an account.
Trying to evade a penalty.
VPN or proxy to hide your identity or evade penalties.
Publishing someone's personal data (doxxing).
Impersonating another player or a team member.
Win trade
Those involved in collusion lose their points in ongoing events, are banned and are barred from official events the following month. The matches are voided and their amounts are withheld.
How to ask for a review
- 1
Open a support request
Choose the Banimentos (Bans) category.
- 2
Explain the case
Say what happened and send what the team asks for.
- 3
Wait for the response
The team's decision is final within the platform.
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