How to open a ticket
How to reach the team on Discord, which subject to pick and when you don't need a ticket.
Updated on November 1, 20262 min read2 reads
Goals
After this tutorial you will be able to:
- Open a support request on Discord
- Choose the right subject
- Know when you don't need a ticket
BR Tokens support is on Discord. The menu is private and many problems get solved right there. If you still need a person, a channel just for you opens with the team.
Step by step
- 1
Go to the abrir-atendimento channel
It's in the Suporte category of the official server.
- 2
Click Abrir atendimento (Open support)
Only you can see the options that appear.
- 3
Choose the subject
Use the Selecione o assunto (Select the subject) menu.
- 4
Follow the options
Answer what appears. If needed, the private channel opens.
- 5
Explain the case
Say what happened, give the match ID if there is one, and send what the team asks for.
Which subject to choose
Suporte (Support): general questions and problems.
Banimentos (Bans): check on a ban or ask for an unban.
Financeiro (Finance): problems with balance, deposits or withdrawals.
Denúncias (Reports): to report something that happened.
When you don't need a ticket
The withdrawal was requested less than 24 hours ago.
The match is already in dispute.
You only have a question the tutorial center already answers.
My ticket disappeared. Now what?
When a ticket is closed, you can no longer see the channel. If the problem continues, open a new request.
Can I solve this by e-mail?
Day-to-day support is on Discord. The [email protected] address is for business matters and LGPD (data privacy) requests.
Someone from the team asked for a payment outside the platform. Is that normal?
No. BR Tokens only charges through the official channels announced on the server. Don't pay, and file a report.
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