My withdrawal didn't arrive
How long to wait, what can delay the payment and when to call the team.
Updated on November 1, 20261 min read3 reads
Goals
After this tutorial you will be able to:
- Know if your withdrawal is within the deadline
- Understand what can delay the payment
- Know when to open a ticket
What to check
- 1
Check the request in Finance
A request being processed appears in your finance area.
- 2
Check the time of the request
Count 24 hours from then.
- 3
Check the key you entered
The team pays to the key you provided.
- 4
See if the balance came back
If the request is rejected, the amount returns to your balance.
What can delay or prevent it
Wrong key or details: BR Tokens isn't responsible for delays caused by incorrect information.
Security review: the balance can be temporarily blocked if fraud is suspected.
An outbound block on the account.
A ban: the balance is frozen.
When to open a ticket
After 24 hours without payment, open a request in the Financeiro (Finance) category.
I entered the wrong key. What do I do?
Open a ticket in Financeiro as soon as possible and report the error.
Can I request another withdrawal while I wait?
Generally no: the limit is one withdrawal every 24 hours. With the status link benefit, it's up to 2 a day.
My withdrawal was rejected. Did I lose the money?
No. The amount returns to your balance.
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